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                                                                                                                        PRIVACY POLICY



This Privacy Policy is effective as of -02-2022

FlyingPepper (“FlyingPepper”, “we” or “us”) are firmly committed to protecting your privacy. It is a company engaged in the business of providing therapy solutions and connects individuals with experts who empower them to make progress towards better mental wellbeing  (“Services”). You should understand what we do with data relating to you (“Personal Data”) which we collect when you visit our website, (the “Platform”) and how we use and disclose the information. We are committed to complying with all data protection laws as are applicable to us. 

By using our Platform or by otherwise giving us your Personal Data you are accepting the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Platform or give us any of your Personal Data. We reserve the right to make changes to this Privacy Policy at any time. Any changes will be posted in this Privacy Policy. We encourage you to regularly review this Privacy Policy to make sure you are aware of any changes and how your data may be used.


If you have any questions or comments about the Policy, please contact us. This Policy is incorporated into and is subject to the Terms of Service. Your use of Platform and any Personal Data that you provide on the Platform remains subject to the terms of this Platform Privacy Policy and FlyingPepper Terms of Service. Please click on any of the following questions to be directed to the relevant answer in the main body of this Policy.
























We may collect the following Personal Data relating to you:

  • Account Information: You need to provide some information to use our Platform and Services. In the course of accessing and using the Services, we must receive or otherwise collect information that identifies you as a specific individual and can be used to contact or identify you (“Personal Data”). The types of information we receive and collect from you will be name, email address, phone numbers.


  • Device and Location Information: The Platform automatically collects certain technical information relating to the device you use to visit the Platform. Specifically, we use cookies and similar technologies to help us understand your activity on the Platform. A “cookie” is a small piece of data that a website can send to your browser, which may then be stored on your device. Data that we collect automatically includes your internet protocol (“IP”) address, location, your device’s identification information, and the actions taken on our Platform (e.g., links that you click) as well as other sites that you may visit. 


  • Payment Information: If you use the Service to make or receive payments, we will also collect certain financial information, such as credit card or other financial account information.

  • Anonymous Information: We sometimes collect anonymous information from visits to the Platform. Anonymous information refers to information that does not and will not directly or indirectly reveal your identity, e.g., aggregated data relating to all of our Platform visitors. We may use this data to analyse trends and statistics and to help us provide you with a better experience using our Platform. 

If you provide us with Personal Data of third parties (such as the details of your administrative assistant or your emergency contact), you agree to (a) notify each individual before sharing their Personal Data with us, (b) explain that their Personal Data will be processed in accordance with this Privacy Policy, and (c) obtain their consent, where appropriate.


To the extent permitted by applicable law, we use your Personal Data for various purposes, such as to:

  • provide you with the Services and information that you have requested.

  • manage and maintain our relationship with you, including responding to an inquiry, question, or comment made by you and providing you with other customer support.

  • communicate important notices to you, such as information about changes to this Platform Privacy Policy and Service updates.

  • carry out analytics and market research and internal reporting to enable us to plan, develop and improve our Platform, our Services and marketing activities. (For example, we may use your IP address to help diagnose problems with our server, to administer the Platform, to refine the Platform based on which features people use most often, to help identify Platform users (such as you) and gather general demographic information about Platform users.)

  • prevent and detect unlawful behaviour, and protect or enforce our legal rights, for example defending us in case of legal disputes.



We will not sell your Personal Data to anyone outside the FlyingPepper. However, we may need to disclose your Personal Data to third parties in the following instances:

  • Service providers: We will disclose your Personal Data to companies that provide services to us, such as ______________, the vendor that assists us with payment transactions done on our Platform. The service providers are required to keep your Personal Data confidential and are not permitted to use your Personal Data for any other purpose than to carry out the services they are performing for us.


  • Third parties to meet applicable legal requirements: We may need to disclose your Personal Data to a third party if it is necessary to comply with a legal obligation or the decision of judicial authority, a public authority, or a government body, or if the disclosure is necessary for national security, law enforcement or other public interest.


  • Third parties in connection with a business sale: If we make a sale or transfer of assets, or are otherwise involved in a merger or business/asset transfer, we may transfer your Personal Data to one or more third parties as part of that transaction.


  • Other third parties with your consent: We may also share your Personal Data with other third parties when you separately consent to such sharing.





We may transfer your personal data to countries other than the country in which you initially provided the information for the purposes described in this Privacy Policy. For example, if you are located outside of United Kingdom, we may transfer and process all personal data in United Kingdom. The countries to which we transfer personal information may not guarantee the same level of protection for personal information as the one in which you reside. For more details on how we deal with International Transfers of Personal Information originating from EU/EEA, please refer to the heading on Data Transfers in the GDPR Annex below.







Your Personal Data will be retained only for so long as reasonably necessary for the purposes set out in this Platform Privacy Policy in accordance with applicable laws, including to satisfy any legal, regulatory, accounting, or reporting requirements. Your information may persist in copies made for backup and business continuity purposes for additional time. If you choose to provide us with Personal Data, we encourage you to routinely update the data to ensure that we have accurate and up-to-date information about you.






FlyingPepper implements appropriate security measures including end-to end encryption designed to prevent unlawful or unauthorized processing of Personal Data and accidental loss of or damage to Personal Data. 




The Platform are not intentionally targeted to, or intended for, children under the age of 16. We do not knowingly collect data relating to children.




Accessing of Personal data


  1. If you would like request information about your personal data which we have collected, or inquire about the manner in which your personal data may have been used or disclosed by us within the past year, please contact us. In order to facilitate processing of your request, we may need to ask for further information relating to your request.


   2. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days from the date of your request, we will inform you in writing. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the applicable laws and regulations).



Updating or modifying your Personal Data


  1. It is crucial that you provide us with accurate personal data. You are responsible for informing us of changes to your personal data, or in the event you believe that the personal data we have about you is inaccurate, incomplete, or out of date. You can update your personal data by accessing your account on the Platform. If you are unable to update your personal data through your account, you can do so by contacting us via homepage by filling out the questionnaire.


Withdrawal of consent and deletion of Personal Data


  1. You may communicate the withdrawal of your consent to the continued use or disclosure of your personal data for any of the purposes mentioned in this Privacy Policy, or request the deletion of your personal data, by contacting us through the contact details provided in the Platform.


  2. Please note that if you communicate your withdrawal of your consent to our use or disclosure of your personal data as mentioned above, or request the deletion of your personal data, we may not be in a position to continue to provide our Services to you or perform on any contract we have with you, and we will not be liable in the event that we do not continue to provide our Services to, or perform our contract with you. Our legal rights and remedies are expressly reserved in such an event. 




The Platform contains links to other websites, including sites controlled by third parties independent of us. FlyingPepper is not responsible for the privacy practices or the contents of such websites that is not owned by FlyingPepper. We encourage you to read the privacy notices of such websites before providing any Personal Data to them. We do not take responsibility of any other party’s site hyperlinked to FlyingPepper web site or in which any part of the FlyingPepper web site has been hyperlinked or for the opinions of third parties expressed on or through our Platform.




Any questions, concerns or complaints about our processing operations and our commitment to this Platform Privacy Policy should be addressed to FlyingPepper’s Data Protection Officer at In addition to contacting us, in certain countries you have the right to lodge a complaint with your local data protection authority if you so choose.)


GDPR Annex

Annex: Additional information for the purposes of the EU General Data Protection Regulation, the Swiss Federal Data Protection Act and the UK Data Protection Act (“GDPR Annex”)

This GDPR Annex complements and supplements the main body of the Platform Privacy Policy and covers the processing of Personal Data subject to EU Regulation 2016/679, also known as the EU General Data Protection Regulation (“GDPR”), the Swiss Federal Data Protection Act and the UK Data Protection Act, 2018. In case of any conflicts between the main body of the Platform Privacy Policy and the GDPR Annex, the GDPR Annex will have precedence. The term, Personal Data in this Annex shall have the meaning as given to it under the GDPR.

We will notify you of any material changes or additions to this Platform Privacy Policy and will provide you with a copy of any amended Platform Privacy Policy(s) by use of your e-mail address provided to us, or by any other suitable means.

If you have any questions relating to this GDPR Annex or our processing of your Personal Data, please contact our Data Protection Officer at:








To the extent permitted by applicable law, we use your Personal Data for the purposes identified in the main body of the Platform Privacy Policy based on the following legal grounds:

  • Consent: We may process your Personal Data if you consent to such processing, e.g., for receiving promotional messages via phone or electronic communications means from us. You have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any prior processing based on your consent. Please note that even after withdrawal of your consent we may be entitled to continue processing your Personal Data if other legal grounds apply. To withdraw your consent, you can use the unsubscribe instructions in the promotional communications you receive.


  • Contractual necessity: Where it is necessary to enter into a contract with you for the provision of our Services or to perform our obligations under that contract. If you do not provide us with your Personal Data for processing as described below, we may not be able to provide the service, product or information requested.


  • Our legitimate interests: We may process your Personal Data where it is necessary for our legitimate interests as a company, including to manage, promote and improve our business and manage our risk.


  • Compliance with applicable law: We may Process your Personal Data where the processing is required by applicable laws;




You have the following rights with respect to your Personal Data that we process, subject to conditions and restrictions set out in the applicable laws:

  • To learn whether your Personal Data is processed by us and to request a copy of your Personal Data and information relating to the processing of your Personal Data. 

  • To request the correction of any inaccurate or incomplete Personal Data.

  • To request the erasure of your Personal Data or the restriction of the processing of your Personal Data. 

  • To object to our processing of your Personal Data.

  • To withdraw consent, you have given.

  • Under certain circumstances, to demand data portability.

  • To lodge a complaint with the applicable data protection supervisory authority.

To exercise your rights to the extent allowed under applicable law, please email at


As detailed under the section ‘International transfers of your Personal Data, your Personal Data may be processed by us in countries outside your country of residence such as United Kingdom. In this event, we will ensure that the recipient of your Personal Data offers an adequate level of protection, for instance by entering into standard contractual clauses for the transfer of data as approved by the European Commission (or the relevant data protection supervisory authority, as applicable).


Annex for California Residents 


California Online Privacy Protection Act (CalOPPA) – “California Do Not Track Disclosures”

In accordance with the CalOPPA, we may collect Personal Data about your online activities when you use the Products. California’s “Shine the Light” law, Civil Code Section 1798.83, permits our users who are California residents to periodically request and obtain certain information about any Personal Data disclosed to third parties for direct marketing purposes. If you are a California resident and wish to refrain us from gathering your Personal Data, please submit your request in writing to the contact details set out in page 1 above. In addition, if you wish to turn off Do Not Track (DNT) signals on your web browsers, please make changes in your web browser via settings option. 


California Consumer Privacy Act (CCPA) –The CCPA gives California consumers enhanced rights with respect to their Personal Data that is collected by businesses.  First, California consumers may opt out of having their Personal Data sold to other persons or parties.  Second, California consumers have a right to know:

  • What specific pieces of information a business has about the consumer;

  • Categories of Personal Data it has collected about the consumer;

  • Categories of sources from which the Personal Data is collected;

  • Categories of Personal Data that the business sold or disclosed for a business purpose about the consumer;

  • Categories of third parties to whom the Personal Data was sold or disclosed for a business purpose; and

  • The business or commercial purpose for collecting or selling Personal Data.

Third, California consumers can request that the Personal Data a business has collected about them be deleted from the business’s systems and records.

With your consent, may sell Personal Data to third parties. You can request to opt out of the sale of your Personal Data at any time by completing the questionnaire on our homepage or by sending as email at We have fifteen (15) days after receipt to implement a request to opt out.

To make a “request to know” or request to delete your Personal Data, send us an e-mail at (Please put either “Request to Know” or “Request to Delete” in the subject heading of your email.) 


When contacting us, we may ask you to provide certain, limited Personal Data, such as your name, email address and/or username to verify your request and to match with our records and systems.  We will not retain this Personal Data or use it for any other purpose.  And we need to search our records and systems only for the preceding twelve (12) months.

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